The CAORLE BEACH CONSORTIUM Ltd was established in 1977, bringing together under a single entity the multiple concessions of individual hotels. Consortium members include the Municipality of Caorle and important associations such as the Merchants’ Association and the Hotel Operators’ Association.
The consortium’s task and purpose is to manage beach services along the coastline. Specifically, the services provided are as follows:
The Consortium’s objectives The main goals achieved by the Consortium:
Provide high-quality services capable of satisfying customers
Monitor customer needs and feedback to ensure cutting-edge services that can respond to their needs
Bring a culture of quality to the beach
Maintain our image, including through the involvement of relevant public entities
Define and monitor quality objectives related to various business processes, involving staff through awareness, training, and communication of achieved results
Verify and analyze the level of Customer Satisfaction
Monitor and manage Customer Complaints
Monitor and manage Non-Quality Costs
Define Quality Improvement Plans and use management tools to control achieved results
Pay constant attention to workplace safety conditions and the environment.
The Consortium’s Management believes these objectives can be achieved according to the principles of involvement, collaboration, and transparency.
Concessions CDM 21/99 – 03/14 – 02/17 License/Authorization no. 737.
Ensuring a high standard of quality for beach services is the main objective of the Caorle Beach Consortium. All the Consortium’s efforts are aimed at achieving customer satisfaction not only through a continuous improvement process based on “analysis and monitoring of feedback, but also through the” acquisition of international certifications.
Express your opinion by filling out the “”CUSTOMER SATISFACTION QUESTIONNAIRE.
You can contribute to improving the services offered.
